Refund Policy

Overview

Promtexpress is committed to customer satisfaction. This Refund Policy describes when and how you may request a refund for purchases made on promtexpress.com. All payments are processed by our merchant of record, Paddle.com Market Ltd. Refunds, when granted, are issued by Paddle on our behalf to the original payment method.

Subscriptions

Paid subscription plans (monthly or annual) renew automatically until canceled. You may cancel at any time from your account billing page; cancellation stops future renewals and your plan remains active until the end of the current billing period.

First-time subscribers may request a full refund within 14 days of the initial purchase, provided the included monthly credit allowance has not been substantially consumed (less than 25% of the credits used). Subsequent renewal payments are generally non-refundable, but we review good-faith requests on a case-by-case basis.

Annual plans purchased in error may be refunded in full within 14 days of purchase if no significant usage has occurred. After 14 days, annual plans are non-refundable, though we may offer pro-rated credit toward another plan.

Credit packs

One-time credit pack purchases (top-ups) are non-refundable once any credit from the pack has been redeemed. If no credits from the pack have been used, you may request a full refund within 14 days of purchase.

Unused credit packs do not expire for 12 months from the date of purchase.

Exceptions

We will issue a refund regardless of the timeframe in the following cases:

• Duplicate or accidental charges due to a billing system error.
• Service unavailability lasting more than 48 consecutive hours during a paid period.
• Material misrepresentation of features at the time of purchase.
• Unauthorized charges resulting from compromised account credentials, after verification.

Refunds will not be issued for: (a) credits already consumed by the user; (b) accounts terminated for violations of our Terms of Service or Acceptable Use Policy; (c) dissatisfaction with output quality after substantial usage where the 14-day window has elapsed.

How to request a refund

To request a refund, please contact our support team:

• Email: support@promtexpress.com
• Include your account email, order ID (visible in your billing history or in the receipt email from Paddle), and the reason for the request.

We will review your request and respond within 3 business days.

Processing time

Approved refunds are issued by Paddle to the original payment method. Card refunds typically appear within 5–10 business days, depending on your bank. PayPal refunds usually settle within 1–3 business days. You will receive an email confirmation from Paddle once the refund is processed.

Statutory consumer rights

Nothing in this Refund Policy limits any non-waivable statutory rights you may have under your local consumer protection laws (including, where applicable, the EU Consumer Rights Directive 2011/83/EU 14-day right of withdrawal for digital services, the UK Consumer Contracts Regulations 2013, or similar regimes in other jurisdictions).

For digital services, the right of withdrawal expires once you have begun using the service with your express prior consent and acknowledgment that you lose the right of withdrawal upon performance. Your continued use of generated prompts after purchase constitutes such acknowledgment.

Contact

Questions about this Refund Policy should be sent to support@promtexpress.com. For payment-specific inquiries, you may also contact Paddle support directly via the receipt email you received at the time of purchase.